Payment and security

The offer and sale of products on the online store are governed by these Terms of Sale.
The General Conditions of Sale shall be viewed and known by the customer, who must expressly declare to have read them and accept them before sending the purchase order.
You may request any information about our services by e-mail to the following email address:
The customer can freely access the online store and display products sold, accompanied by their technical specifications and images, in order to illustrate the products themselves. The customer can select one or more products of interest and collect them in their virtual shopping cart. By accessing the cart, the customer can see all information related to the purchase of products, including shipping, before purchase and payment. After placing the products in the cart, in order to conclude the purchase of one or more products on, the customer must proceed to checkout and fill in the order form. The order is complete only after entering all the data required as per the contract, after confirmation of having read the General Conditions of Sale and after clicking the button “confirm order”. In this way, the order in electronic format will be sent to Pepelù.
You will be directed to the purchase order only after receiving confirmation of payment authorization of the total amount due, consisting of the purchase price, shipping costs and bank charges.
Each product is accompanied by images and data sheet with detailed description of the article with measures and materials used. The correct reproduction of the image can depend on resources used, it is therefore possible that the photographic representation and in particular the color does not exactly match the product itself. They are therefore to be considered as purely descriptive.
Given the natural characteristics of the stones, the shape and color may vary slightly from the photo of the selected item.
The components are treated to ensure a longer life and maintain the shine. The antique brass may not have a uniform color, this is due to the particular art of craftsmanship; golden brass is gold-plated.

1. Payment

The order form lists all available modes of payment for products and their shipping costs.
If paying by credit card, financial information (card number, credit / debit, expiration date, etc.) will be forwarded to the bank providing the electronic payment system remotely via encrypted protocol, without third parties access. Such details will never be used by Pepelù except for performing the procedure relevant to your order or issuing refunds in the case of return of the products, as a result of exercising the right of return.
Pepelù accepts the following forms of payment:

1.1 Credit Card
Purchases can be made with Visa, MasterCard. At the time of purchase, the customer will insert their data onto the online form. All transactions are processed via a secure server, ensuring customers maximum data protection in accordance with international safety standards. If there are sufficient funds to purchase and bank details provided are valid, the transaction will be processed instantly.

1.2 Paypal
When choosing the PayPal method of payment, the customer can pay directly through their Paypal account. Pepelù reserves the right to ship the goods only to the address indicated on the account verified by Paypal.

2. Security

All communications on the Internet involving confidential data are encrypted using SSL (Secure Socket Layer) with a 1024-bit digital certificate and a 128-bit session key. This is the highest security standard available today for communications between a browser and a web server.
Management of the CVV2 / CVC2 security code (three digits on the back of the card).
Management of security protocols required by the international Verified by Visa and MasterCard Secure Code that guarantee immunity from the operator disclaimers for fraud (in the cases provided by the international circuits).