Do you have a question? You’re in the right place!
We have created this section to give you a quick and easy way to consult.
If you prefer, you can also contact us directly.
Do you need suggestions to keep your jewel in its original splendor?
Of course, just consult the section: Recommendations for use.
Is nickel present in the material you use?
All our jewels are made of brass without nickel.
Do you perform repairs for your jewelry?
Yes, within 15 days of receiving the jewel, the customer must report the breakage to firstname.lastname@example.org and provide for shipping to the company, the costs of repair and shipping to the customer is borne by the company.
After this deadline, all expenses will be debited to the customer.
Are payments secure?
All communications on the Internet involving confidential data are encrypted using SSL (Secure Socket Layer) with a 1024-bit digital certificate and a 128-bit session key. This is the highest security standard available today for communications between a browser and a web server.
Management of the CVV2 / CVC2 security code (three digits on the back of the card).
Management of the security protocols provided by the international circuits Verified by Visa and MasterCard Secure Code that guarantee the merchant the immunity from fraud notices (in cases provided for by international circuits).
For more information, see the Payment and Security page.
What payment methods do you accept?
PayPal, credit card with Maestro, Visa and Mastercard.
Can I receive the jewel before the set deadline of 15 days?
Yes, just highlight the urgency by writing an e-mail to email@example.com.
Do you allow returns?
Yes, we recommend reading the Shipping and Returns section.